Opening times

Mon.-Fri.  8:30AM-7:00PM

Saturday  8:30AM-2:00PM



329 St. Georges Road

Fitzroy North

Tel: (03) 9043 6568

Fax: (03) 9977 5852

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Due to rapid growth a full-time position has been created for an experienced person to join our management team. This is a permanent role reporting to the directors.

The Neighbourhood Clinic is located in Fitzroy North and offers integrated multidisciplinary patient-centered care that is responsive to local community needs and priorities. It is a centre of high-quality, best practice, team-based care and is currently in a growth phase.

We are looking for an experienced energetic team member, who will undertake all aspects of operations management and financial operations, in a friendly environment with excellent working conditions. The role also focuses on collaboration, quality improvement, workforce planning, continued education, improved models of service delivery, maintaining financial records and implementing quality systems in order to ensure the smooth and efficient functioning of the practice, while providing an exceptional standard of care for the patients.

The ideal candidate will have superior interpersonal skills and a strong focus on customer service, have sound financial knowledge, be punctual, flexible, and possess a proven ability to work autonomously.

Key functions of the role include working alongside leading general practitioners and allied health professionals, overseeing day to day operations of all staff, effectively communicating, and managing budgetary requirements, while establishing growth strategies and maintaining compliance with health industry standards. Other responsibilities include:

  • Staff management, including continued professional development, rostering, appraisal systems, leadership and team building;

  • Development of strategic plans and quality improvement activities;

  • Project planning and management of performance measures and budgets;

  • Provision of accurate and timely financial reporting, budget setting and measuring efficiency;

  • Development and continued review of practice systems, policies and procedures to maximise productivity in the workplace

  • Ensuring compliance with industry standards and maintaining accreditation;

  • Multi-tasking and time management;

  • Maintaining a safe and healthy working environment

  • Establishing and maintaining the necessary relationships/contacts with essential stakeholders; and

  • At all times protecting and maintaining the interests of the practice and its principals

The successful applicant will have a minimum of three years experience in a similar position, and a demonstrated ability to multitask, have superior communication and leadership skills, and high attention to detail.

Essential requirements:

  • Appropriate qualification in health, business or management

  • Proven ability to manage a growing business including human resources, planning, budgeting, and reporting

  • Sound knowledge of financial/accounting practices and reporting

  • Leadership and management skills –

    • Ability and experience as leader

    • Setting direction

    • Motivating others

    • Influencing others

    • Leading groups

    • Ability and experience in major decision making and problem solving

  • Superior interpersonal and communication skills –

    • High level of communication skills, at all levels within the health industry and the wider community

    • High level of negotiating and influencing skills, complaints management

    • High level of written communication skills and report writing skills

  • Marketing skills e.g. promoting the practice, outcomes/results, etc.

  • Experience with specific social groups serviced by the practice, such as adolescents, aged care, LGBTQI+ groups, Aboriginal and Torres Strait Islanders, etc.

  • Knowledge of medical terminology, Medicare, clinical software, health funds and third-party payers


The following are highly desirable:

  • Minimum of three years experience in a similar position in general practice environment

  • Basic knowledge of medical equipment, infection control, safe handling and disposal of medical waste, etc.

  • Training and/or experience in management of non-medical emergencies,



Please send cover letter and CV to Anthony Dileo (Director):