From Little (flooded) Things,
Big Things Grow
In late 2017 a group of health practitioners signed the lease to two buildings on St Georges Rd Fitzroy North. The plan was to create a multi-modal medical practice that we would want to go to.
No cramped consulting rooms without windows or TVs playing advertisements in the waiting room. But rather a beautiful space with practitioners and staff that cared for the community. The premise was to be a practice that housed the practitioners that could help people in a biopsychosocial manner.
With GPs for the main health complaints.
Osteopaths and Acupuncturists for aches and pains.
Psychologists to help with cognitive cartography.
There was a slight hiccup though.
Just before we were scheduled to open there was a smell. We went through the roof. We looked at the drainage. We double-checked the windows. And then we checked under the floor.
Which was when we found the flood.
There was 17cm of water under both buildings. We were sitting on a subterranean swamp better suited to a mosquito menagerie than a medical practice. Delays were incurred as the water was drained, the pipe fixed, the floors replaced, melancholy kicked in and wine was drunk.
But in the end, we got there. We opened our doors in March 2018.
Thanks so much to all the staff and the local community that have embraced us so kindly.
This general practice is AGPAL accredited
What does this mean?
Being accredited means that our general practice is committed to a comprehensive program which involves:
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Engaging our whole practice team to review our practice’s systems and processes
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Opening our practice doors to allow a team of independent surveyors to assess how our practice operates
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Assessment of our practice, and achievement of the nationally recognised Royal Australian College of General Practitioners (RACGP) Standards for general practices, that focus on health care quality and patient safety.
As a member of the community you may be surprised to learn that general practice accreditation is a voluntary process – which means not all practices undergo an independent on-site assessment on a regular basis.
Achievement of AGPAL accreditation reassures you that our doctors and practice team are committed to providing you with high quality health care in a safe environment.
Next time you visit our practice be sure to look out for the AGPAL Accredited General Practice Symbol or our accreditation certificate. Our practice team is proud of this achievement and as part of this process we continuously strive to make quality improvements to better your patient experience.