Opening times

Mon.-Fri.  8:30AM-7:00PM

Saturday  8:30AM-2:00PM

Sunday CLOSED

Address

329 St. Georges Road

Fitzroy North

Tel: (03) 9043 6568

Fax: (03) 9977 5852

Terms & Conditions

Privacy policy

FAQS

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TELEHEALTH CONSULTING

AT THE NEIGHBOURHOOD CLINIC

Face to Face or Over the Phone with our practitioners from Home - No Software Required

No good with Technology? No problem. Call our reception on (03) 9043 6568 to book a Telephone Appointment with our doctors

ALL GP TELEHEALTH CONSULTS NOW BULK BILLED!

REBATES APPROVED FOR ALLIED HEALTH TELEHEALTH SERVICES

 

TELEHEALTH BOOKINGS

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BOOK YOUR

APPOINTMENT

BELOW

ENTER WAITING ROOM

(AT TOP OF WEBSITE)

5 MINS BEFORE APPOINTMENT

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PSYCHOLOGY

TELEHEALTH

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OSTEOPATHY

TELEHEALTH

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EXERCISE PHYSIOLOGY

TELEHEALTH

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DIETETICS

TELEHEALTH

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TCM

TELEHEALTH

BOOK YOUR

APPOINTMENT

BELOW

CLICK EMAIL VIDEO LINK

(CHECK YOUR EMAIL)

5 MINS BEFORE APPOINTMENT

 

FREQUENTLY ASKED QUESTIONS

Are video & telephone consultations (Telehealth) with a GP covered by medicare? 

Yes. As of 29th March 2020 all GP consultations are fully covered by Medicare and will be Bulk Billed if you have a Medicare Card. There will be no out of pocket costs to speak with our doctors via video or telephone from the safety of your home.

Are Telehealth/Video consults covered for Allied Health (Psychologists, Osteopaths, Exercise Physiologists, Dietetics, TCM) eligible for any 3rd party payers?

Check with your private health cover to see if you can claim your Telehealth Consultation with our practitioners

  • Medicare have approved Telehealth Chronic Disease Management (EPC/TCA) for all Allied Health. 

  • Work Safe (Work Cover) has approved Telehealth Consultations for all Allied Health Services. Please contact the clinic to arrange an appointment

  • TAC have announced that they are supporting Telehealth but it has not become official. Contact your Case Manager for more information.

  • There are some Medicare Rebates for Psychology but due to the limitations placed on these The Neighbourhood Clinic will only be Bulk Billing for those diagnosed with COVOID 19.

You can also book a privately paid Telehealth Consultation with any of our practitioners.


How does it work?

​For a GP appointment

  1. After you have made your booking online you will receive a text confirmation of your appointment

  2. Take some time to prepare by reading through our Telehealth Tips page: www.theneighbourhood.clinic/telehealth-tips

  3. Go to our website 5 minutes before your appointment and click onto the "Waiting Room Room" button at the top of our page and wait.

  4. You will see your practitioner on your page when they are ready for the consultation.

  5. Please ensure your practitioner has your mobile phone number to begin with should there be any video interruptions. 

 

For an Allied Health Appointment (Psychologists, Osteopaths, Exercise Physiologists, Dietetics, TCM)

  1. After you have made your booking online you will receive an email confirmation of your appointment with a video link

  2. Take some time to prepare by reading through our Telehealth Tips page: www.theneighbourhood.clinic/telehealth-tips

  3. Go to your confirmation email and find your video link 5 minutes before your appointment and click on it and wait for your practitioner to join.

  4. You will see your practitioner on your page when they are ready for the consultation.

  5. Please ensure your practitioner has your mobile phone number to begin with should there be any video interruptions. 

What is Telehealth?

Telehealth involves the use of telecommunications and virtual technology to deliver health care outside of traditional health-care facilities. 
 

Why would I use an online doctor/practitioner?

It may be the only way you can consult with your practitioner or it may be a more convenient and safer way to consult with your practitioner. It may also be a convenient way to get a second opinion on some health matters.

Will my practitioner have access to my records?
If you are a current patient of The Neighbourhood Clinic our practitioners will have access to your medical records to reference throughout your consultation. If you have not been to the clinic you can request a medical record transfer from your current medical practice. 

Do you accept new patients via Telehealth?
Yes. Please book a long consultation if you are a new patient.

 

Can I get prescriptions or referrals?

Yes. If your doctor prescribes a medication they will arrange for that prescription to be sent to a pharmacy of your choice.
 

What services can my doctor provide?

Medical Advice and Education, treatment of common infections, prescriptions, medical certificates, blood tests, referrals and many other services.
 

If I have a local GP/Practitioner can you send my results to them?

Yes we can send your consultation information and or results to your requested clinic if required
 

How Secure is it?

Cue tech jargon: We use a peer-to-peer software system video calls are encrypted end-to-end which makes it more secure than traditional systems of video calls. Encrypted data is only transmitted between the participants — not intercepted or stored on a server so data cannot be recorded and controlled by a non-Australian entity. Our software's high level of security is compliant to the Australian Privacy Policy and legal requirements about handling medical data.

Is my video recorded anywhere. Will it remain confidential?
Once a session is started, information (video or files) is shared only between the call participants. All data is encrypted and no information is retained by the system.

How much will it cost?

All GP consultations are fully bulk billed. We are waiting for further government decisions for Medicare rebates on other services

​* Concession: Health Care Card, Full Time Students, Concession Card Holders, DVA,or Full Time Students

** Check with your private health cover to see if you can claim your Telehealth consultation

*** Work Safe rabates are now available for all Allied Health Consultations

Should I use this if I think I have COVID19?

If you suspect you have been exposed to, or are exhibiting mild symptoms of, COVID19 you can use our telehealth service. But please also be aware that there is a free hotline that you can call 1800 020 080 

 

Also, if you are experiencing signs of respiratory distress the government has set up screening clinics at these hospitals: Austin Hospital, Box Hill Hospital, The Alfred Hospital, The Royal Melbourne Hospital, Monash Clayton, Sunshine Hospital, and Northern Hospital.

 

The closest to us in Fitzroy North is the Royal Melbourne Hospital.

For more information on COVID19 please check out our rolling updates page

 https://www.theneighbourhood.clinic/coronavirus-updates

 

What if it doesn't work?

Telehealth is new. There will be glitches with the system. We, and the developers have done our best to test the system but it relies on certain things out of our control like: the quality of internet or the quality of the device you are using. If there are some issues the consultation will continue over the phone.

Why can't I find my link?

We have found that most commonly people cannot find their link because it has been sent to their junk mail so please check there. The other reason is commonly because our reception staff have not sent it out yet (this is often the case when you book in advance). If you are having trouble finding your link please contact the clinic via email (info@theneighbourhood.clinic) or phone (03) 9043 6568.

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