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TELEHEALTH CONSULTING
AT THE NEIGHBOURHOOD CLINIC
Face to Face or Over the Phone with our practitioners from Home - No Software Required
Telehealth Bookings
BOOK YOUR
APPOINTMENT
ENTER GP WAITING ROOM
(AT TOP OF WEBSITE)
5 MINS BEFORE APPOINTMENT
PSYCHOLOGY
TELEHEALTH
DIETETICS
TELEHEALTH
OSTEOPATHY
TELEHEALTH
TCM
TELEHEALTH
BOOK YOUR
APPOINTMENT
CLICK EMAIL VIDEO LINK
(CHECK YOUR EMAIL)
5 MINS BEFORE APPOINTMENT
FAQ
Frequently asked questions on Telehealth
FAQs
What is Telehealth?
Telehealth involves the use of telecommunications and virtual technology to deliver health care outside of traditional health-care facilities.
How does a telehealth appointment for Doctors work?
For a Doctor GP appointment
1. After you have made your booking online you will receive a text confirmation of your appointment
2. Take some time to prepare by reading through our Telehealth Tips page: www.theneighbourhood.clinic/telehealth-tips
3. Go to our website 5 minutes before your appointment and click onto the "Waiting Room Room" button at the top of our page and wait.
4. You will see your practitioner on your page when they are ready for the consultation.
5. Please ensure your practitioner has your mobile phone number to begin with should there be any video interruptions.
How does an Allied Health telehealth appointment work? (Psychologists, Osteopaths, Dietetics, TCM)
For Allied Health telehealth;
1. After you have made your booking online you will receive an email confirmation of your appointment with a video link
2. Take some time to prepare by reading through our Telehealth Tips page: www.theneighbourhood.clinic/telehealth-tips
3. Go to your confirmation email and find your video link 5 minutes before your appointment and click on it and wait for your practitioner to join.
4. You will see your practitioner on your page when they are ready for the consultation.
5. Please ensure your practitioner has your mobile phone number to begin with should there be any video interruptions.
Will my health practitioner have access to my records on the Telehealth call?
If you are a current patient of The Neighbourhood Clinic our practitioners will have access to your medical records to reference throughout your consultation. If you have not been to the clinic you can request a medical record transfer from your current medical practice.
Do you accept new patients via Telehealth?
Yes, however, you will not be eligible for a Medicare rebate for your appointment.
Can I get prescriptions or referrals on a telehealth call?
Yes. If your doctor prescribes a medication they can send an electronic prescription to your phone. Referrals and other documents can be emailed to you or the specialist.
How secure is a telehealth call?
Cue tech jargon: We use a peer-to-peer software system video call encrypted end-to-end which makes it more secure than traditional systems of video calls. Encrypted data is only transmitted between the participants — not intercepted or stored on a server so data cannot be recorded and controlled by a non-Australian entity. Our software's high level of security is compliant to the Australian Privacy Policy and legal requirements about handling medical data
Is my video recorded anywhere? Will my telehealth call remain confidential?
Once a session is started, information (video or files) is shared only between the call participants. All data is encrypted and no information is retained by the system.
How much will a telehealth call cost?
For more information about our fees, see: https://www.theneighbourhood.clinic/prices(https://www.theneighbourhood.clinic/prices)
What if my Telehealth Video Call does not work?
If there are issues, the practitioner will call you and the consultation will continue over the phone.
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